Return Policy

CPO Electrolux is committed to making the returns process as easy as possible. To initiate a return, please contact us by phone to request a Return Merchandise Authorization (RMA) number. If the return is made within 30 days of receipt of the merchandise and the product has not been used, the returned merchandise will be eligible for our Money Back Guarantee. All returned merchandise must be received within 10 days of issuing the RMA.

Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed very clearly on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommend purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.

To obtain an RMA number, please call us toll free at 1-866-268-0303 (9am-9pm EST Mon-Fri, 9am-6pm EST Sat-Sun).

If there is a problem with your order that was the fault of CPO Electrolux, we will take the necessary steps to make it right. Please call our customer service department at 1-866-268-0303.

Under no circumstances will CPO Electrolux reimburse any expedited shipping charges for returned merchandise.