Customer Service

I am looking for information about Electrolux vacuums and do not see it on your website. What can I do?

About Electrolux Certified Factory Refurbished Vacuums

What is an Electrolux Certified Factory Refurbished vacuum?
Why buy an Electrolux Certified Factory Refurbished vacuum?
Where do refurbished vacuums come from?
Who inspects and repairs the vacuums?
Do I get a warranty on refurbished vacuums?
Where can I see the full text of the warranty?
What is a Certificate of Authenticity?

About the CPO Money Back Guarantee and Returns

What is your Money Back Guarantee?
What is your return policy?

About Shipping

What are your shipping terms?
When will my item ship?
When will my item arrive?
Can I track the shipment of my order?
Do you offer expedited shipping?
Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship internationally?

About Payment and Checkout

Do you charge sales tax?
What forms of payment do you accept?
Can I check the status of my order?

About Privacy and Security

What is your privacy policy?
Is my online transaction safe?

About Order Cancellations

How do I cancel an order?

How can I contact you if my questions aren't answered here?

I am looking for information about Electrolux vacuums and do not see it here. What can I do?

At this time we do not carry the Trilobite or Afuera models. Please click here for more information on these models. Click here for information about Electrolux branded floor care products that are not red in color. These products were manufactured by a different company, Aerus LLC. To receive additional product service information, you can visit their web site or you can contact their Customer Service Department at 1-800-243-9078.

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What is an Electrolux Certified Factory Refurbished vacuum?

An Electrolux Certified Factory Refurbished vacuum has been through a complete inspection by factory trained technicians at the Electrolux Manufacturing Center. Genuine factory replacement parts have been installed by the technicians as necessary. The refurbished vacuum is guaranteed to meet all original specifications and to perform as new. The vacuum has been sterilized and is not full of hair, dirt, etc. The vacuum may have slight imperfections in finish and appearance. Each refurbished vacuum comes with a Certificate of Authenticity. Total customer satisfaction is backed up by a full two year Electrolux warranty through a nationwide network of Electrolux Authorized Warranty Stations.

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Why buy an Electrolux Certified Factory Refurbished vacuum?

Quality - The vacuum brand you know and trust
Like New - Vacuum has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale
Price - Significant savings vs. new!
Full Warranty - Each refurbished vacuum carries a full two year warranty

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Where do refurbished vacuums come from?

Refurbished items are new vacuums that were returned by a customer to the place of purchase. The product has been used very little or not at all. These vacuums are sent to the Electrolux Manufacturing Center for inspection and any necessary repair to bring them to new vacuum factory specifications. The are subsequently sold as a refurbished product.

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Who inspects and repairs the vacuums?

Vacuums are inspected and repaired (if necessary) at the Electrolux Manufacturing Center by factory trained technicians using genuine factory replacement parts.

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Do I get a warranty on refurbished vacuums?

All refurbished vacuums have a full two year Electrolux repair warranty. Electrolux has established Electrolux Authorized Warranty Stations throughout the U.S. Warranty stations can be located by calling the toll free number: 1-800-896-9756 or on the web at www.electroluxusa.com.

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Where can I see the full text of the warranty?

Our warranty can be found here.

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What is a Certificate of Authenticity?

The Certified Factory Refurbished title is awarded only to those Electrolux refurbished vacuums which pass meticulous inspection. An Electrolux Certified Factory Refurbished Vacuum has been through a complete inspection by factory trained technicians at the Electrolux Manufacturing Center. Genuine factory replacement parts have been installed by the technicians as necessary. The refurbished vacuum is guaranteed to meet all original specifications and to perform as new.

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What is your Money Back Guarantee?

If, during the first 30 days following the receipt of the purchase, you wish to return any product in the exact condition that you received it (has not been used), a 100 percent refund will be given for the price you paid for the product. The customer is responsible for all shipping costs unless an incorrect product was shipped (see below).

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What is your return policy?

CPO Electrolux is committed to making the returns process as easy as possible. To initiate a return, the customer must contact us by phone or e-mail to request a Return Merchandise Authorization (RMA) number. If the return is made within 30 days of receipt of the merchandise and the product has not been used, the returned merchandise will be eligible for our Money Back Guarantee (see above). All returned merchandise must be received within 10 days of issuing the RMA.

Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed very clearly on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommend purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.

To obtain an RMA number, please call us toll free at 1-866-268-0303 9am-9pm EST Mon-Fri, 9am-6pm EST Sat-Sun.

Return Shipping Charges

If there is a problem with your order that was the fault of CPO Electrolux, we will take the necessary steps to make it right. We will be happy to reimburse the customer's UPS GROUND return shipping costs in the following situations, provided the customer includes proof of the charges paid:

• The product received was not what was ordered
• The product received was defective (and you have contacted us within 30 days of receipt)

In all other circumstances the customer is responsible for all shipping costs.

Under no circumstances will CPO Electrolux reimburse any expedited shipping charges for returned merchandise.

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What are your shipping terms?

• CPO Electrolux will ONLY ship to physical addresses in the United States.
• CPO Electrolux will ONLY ship to credit card BILLING addresses.

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When will my item ship?

We will ship this item within 3 business days of the day payment is verified. Once your item is shipped, you will receive a shipping confirmation email containing a link to our shipping status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

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When will my item arrive?

The expected delivery time for packages differs depending on the location. In most cases packages will be delivered within 3-5 days of shipment.

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Can I track the shipment of my order?

Once your item is shipped, you will receive a shipping confirmation email containing a link to our shipping status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.

You may also visit our shipping status page and input your order number and billing zipcode to obtain the same info.

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Do you offer expedited shipping?

CPO Electrolux offers expedited shipping within the United States. Click here for more information about our expedited shipping options.

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Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?

Unfortunately CPO Electrolux cannot ship to APO/FPO Addresses, US Territories, or Canada at this time.

For security purposes, CPO Electrolux DOES NOT ship to P.O. Boxes and sends all packages SIGNATURE REQUIRED.

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Do you ship internationally?

Unfortunately, CPO Electrolux cannot ship internationally at this time.

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Do you charge sales tax?

State laws require that sales tax be charged on all orders shipped to addresseswithin the states of California and Georgia.

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What forms of payment do you accept?

CPO Electrolux accepts payment by Visa, Mastercard, American Express, and Discover Card. For security reasons, CPO Electrolux will only ship to credit card billing addresses.

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Can I check the status of my order?

After you purchase an item you will receive an order confirmation email that acknowledges we have received your order. When your package leaves our facility, you will receive another email to let you know that the order has shipped. You will be provided with a UPS tracking number to allow you to track your package.

About Order Cancellations

You may cancel an order by telephone only and as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within serveral hours of the order being placed.

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Is my online transaction safe?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. This means all of your personal information, including your credit card number, name and address, cannot be read by anyone except as provided in our Privacy Policy.

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What is your privacy policy?

CPO Electrolux respects the privacy of its users. Our privacy policy can be found here.

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How can I contact you if my questions aren't answered here?

We are committed to customer satisfaction and are always happy to hear from our customers!

Please direct all email inquiries to:

Email: support@cpoelectrolux.com

Call toll free: 1-866-268-0303 9am-9pm EST Mon-Fri, 9am-6pm EST Sat-Sun

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